Terms & Conditions
The mentioned terms and conditions are applied to every user of our website. By accepting every term and condition provided below you can benefit from our services. One must be 18 years of age and accept the entire terms and conditions before using this site.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after thorough research which ensures the design quality and uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied depending upon your ordered package.
We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Explainers Lab cancels or terminates your Contract for a reason other than your breach or non-performance.
How to Get a Refund?
All refund requests will be fulfilled as per the following arrangement:
- If the request for a refund is made before the delivery of the initial design concepts, then you would be eligible for a Full Refund.
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- You make a request when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void, and the refund request will not be entertained.
- If the request for a refund is made within 48 hours, you would be eligible for a 66% refund.
- If the request for a refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund.
- All refund requests should be communicated to the support department. Explainers Lab, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
- No refund requests will be entertained after the final files have been delivered.
- For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
- For video animation packages no refund request will be entertained after the designing of the storyboard.
- For Explainers Lab / Custom packages, a refund will be applicable the same as it is on the single packages.
- For example, if you order a logo and web design service and approve the logo, you can claim a refund for the website service at the time of initial design only.
- A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction
- A Money-back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it good faith. In such a case we reserve the right to decline a refund request.
- All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Explainers Lab will not accept any responsibility or claim of any compensation in such a case. It is the customer's responsibility to get their artwork copyrighted.
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the customer about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the customer's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the customer about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the customer's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order.
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.
YOU agree that Explainers Lab is not liable for any correspondence from email address (es) other than the ones followed by our own domain or/and any toll-free number that is not mentioned on our website. Explainers Lab should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e. already mentioned on Explainers Lab Website.
Access to Information
To access Explainers Lab services, you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Explainers Lab believes the information that you have provided is not correct, current, or complete, Explainers Lab has the right to refuse your access to any services or any of its resources and to terminate or suspend your account at any time. Explainers Lab is operating under a PCI DSS compliant company. Therefore, it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server, or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this into knowledge so that you are aware of all the processes.
The Company will assist the Customer with the integration of 3rd party plugins and APIs but any third-party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.